IE Shipping Policy

IE Shipping Policy

As much as we would love to talk about go-fast car parts all day, you may also have questions about how you receive your go-fast parts. Below you will find IE's domestic and international shipping policies to help you rest easy while your parts arrive.

Estimated arrival dates are not guaranteed. Weather delays and other unforseen circumstances may impact your delivery time.

 

Domestic Shipping

Domestic shipping includes continetal USA (excludes Alaska and Hawaii). All domestic orders are shipped via UPS. In-stock items will be shipped same day on orders placed prior to 3:00PM Mountain Standard Time, orders placed after 3:00PM MST may be shipped the following business day. Once shipped, you will receive a tracking number notification to your email address on file. All packages will be insured for the full invoice value and may require a signature to be released. It is the customers’ responsibility to coordinate with the delivery driver or UPS (1-800-742-5877) in the event that you are not present to receive the package.

 

International shipping

USPS and UPS international services are available as shipping methods to our international customers. International packages will be insured at full invoice value, customers are responsible for paying all import duties associated with the package. IE Team Members will not lower stated package values.

In some cases, Integrated Engineering, LLC may not ship to your country. If this the case, please use our dealer locator to find a regional distributor by CLICKING HERE. At this time, we do not ship to the following countries:

  • Germany
  • China, Hong Kong, Macau
  • United Kingdom

 

IE Shipping Terms & Conditions 

These terms apply to all shipments of Products.

All Products are shipped F.O.B. ("free on board") place of shipment. This means that we are not responsible for Products once we have provided them to the delivery service that will be delivering your Product(s) to you. We take great care in packing, labeling, and handing off our Products to make sure the delivery company is provided with the right Product(s) for the right orders in the condition advertised.

If something goes wrong with your order, please contact us and let us know. We'll determine what steps need to be taken by us or we'll give you guidance to help you place a claim with the delivery company.

 

Shipping to APO/PO Boxes

We do not ship to APO/PO boxes.

 

Duties and Importation Charges

You are responsible for paying any import duties or charges that may apply to any Products you purchase on the Website. IE does not assume any responsibility for import duties or charges related to any Products.

 

Refused or Undeliverable Orders

Any refused or undeliverable orders will be processed according to the terms that would apply to that Product if a return were requested. All shipping costs, including return freight charges and return-to-send fees will be assessed against any refund. Any customs clearance charges will also be assessed and deducted from any refund.

 

Contact Us

Can't find the answer your looking for? Contact an IE Team Member for more help!

Email:

sales@performancebyie.com

 

Phone:

801.484.2021

 

Office Hours:

  • Monday - Thursday: 10AM to 6PM, MST
  • Fridays: 10AM to 3PM, MST
  • Saturday - Sunday: Closed

 

Address:

Integrated Engineering
2128 S. Richard St.
Salt Lake City, UT 84115

 

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