Returns Policy

Exchanges and Returns Policy

Integrated Engineering, LLC has adopted a friendly exchanges and returns policy as a service for our loyal customers. Please read below for more information.

 

Product Exchanges

Did you purchase the wrong item or simply found another product you want more? No problem, we’ll exchange any item for FREE as long as it’s within 45 days of the invoice date. To initiate an exchange, please follow these simple guidelines:

1) With your Integrated Engineering invoice number, please email sales@intengineering.com for a Return Authorization Number (RMA);

2) Once you have received an RMA, please ship the item back as instructed; and

3) Your new item will be shipped out as soon as the item being exchanged has been received and its like-new condition has been verified. Items with damaged retail packaging may be subject to a small restocking fee.

 

Product Returns

Product returns are accepted within 45 days of invoice date. An RMA (Return Merchandise Authorization) number is required before returning any merchandise. In order to request an RMA, contact IE as described below.

Unopened merchandise in like-new packaging is subject to a 10% (ten percent) restocking fee.

 

Returns Not Accepted in Certain Circumstances

Please note, under the following circumstances returns will not be accepted, even if an RMA was issued by IE: retail packaging is missing, merchandise has been used or damaged, or if more than 45 days have passed since the IE invoice date.

To initiate a return, please follow these simple guidelines:

1) With your Integrated Engineering invoice number, please email sales@intengineering.com for a Return Authorization Number (RMA);

2) Once you have received an RMA, please ship the item back as instructed;

3) Returned merchandise will be inspected upon arriving at Integrated Engineering; and

4) After inspection, your credit card or other payment type will be credited, minus a restocking fee, to your account within 3-5 business days. If the returned merchandise does not qualify to be returned, we will notify you.

 

Non-Returnable Items

Sometimes Products are non-returnable. No full or partial refunds will be given if a Product has been noted as non-returnable. Specialty orders and custom orders are non-returnable unless the IE Sales and Marketing Director agrees otherwise in writing.